Frequently asked questions

Premium Bespoke AutoWorks specialises in custom steering wheels. Our core offer is available three ways: Build Your Own (fully configurable), Customer Builds (real wheels we have built for customers, ready to order as shown) and In Stock (ready to ship). Alongside the wheels we stock a growing range of accessories: magnetic paddle shifters, interior trims, body styling parts and more. See How It Works for the full breakdown.

Three ways to buy a PBAW wheel, all built to the same standard. Build Your Own is fully custom, with 13+ choices across shape, materials, stitching and extras (10 to 25 working days). Customer Builds are wheels we have built for real customers, photographed before dispatch. Order one exactly as shown, or use Build Your Own to change anything you like (10 to 25 working days). In Stock wheels are physically held in our UK facility and ship in 1 to 3 working days. What you see is what you receive, no customisation. See How It Works for the full breakdown.

Yes. For every Build Your Own spec you send us, we email a design proof: a visual of your exact wheel with your chosen shape, materials, stitching and extras, along with the final price. It usually arrives within a few hours and always within one working day. Nothing is charged and nothing goes into production until you have seen it and told us you are happy.

Customer Builds ordered exactly as shown and In Stock wheels do not need a proof, because the design is already fixed and photographed on the listing. If you change anything on a Customer Build, we send you a design proof first.

Your design proof and up to two revisions are free. If you want more after that, we ask for a £50 deposit before we produce another, and it comes off the price of your build when you order.

We currently support 114 chassis codes across all major makes. Most product pages have a vehicle selector at the top that pre-fills your vehicle and confirms compatibility. If your make is listed but your exact model or year isn't, contact us with your make, model, year, and VIN. We add support for new vehicle platforms regularly and can usually confirm fitment before you order.

Our configurator covers our standard platforms. If your vehicle isn't there, contact us with your make, model, year, and VIN. We may be able to add support, build a bespoke wheel as a one-off quote, or confirm the platform isn't currently feasible. Either way, our UK team responds within 24 hours on business days so you have an answer before committing.

No. Every PBAW wheel is built specifically for your vehicle on a fresh core sourced by us. Your original wheel stays in your vehicle until your fitter swaps in the new one. During installation, your existing airbag, multi-function buttons, and paddle shifters transfer across to the new wheel.

Yes. By default your existing airbag, paddle shifters, multi-function buttons, and trim pieces transfer from your original wheel during installation. These are vehicle-specific OEM parts coded to your car. Re-using them is the standard approach and preserves your vehicle's electrical and safety systems. Two exceptions where we supply the parts: (1) you're upgrading an older wheel to a newer model where the original components aren't compatible (we source and supply what's needed); (2) you explicitly request brand-new components (we'll quote and supply). If you're unsure whether your build needs additional parts, contact us before ordering. See How It Works for the full breakdown.

Most customers experience no issues, but retention of driver-assist features (lane-keep assist, adaptive cruise, hands-free driving, capacitive touch sensors, integrated heating controls) can never be guaranteed. In rare cases, warning lights, error codes, or disabled features may occur after a wheel swap, particularly on vehicles with extensive electronic driver-assist suites. Where this happens, resolution is the customer's responsibility and may involve aftermarket coding or proceeding without the affected feature. By ordering, you acknowledge and accept this risk.

Yes, for an additional £169 where supported. Heated function is available when your vehicle was originally equipped with a factory heated wheel, the heating element and wiring are intact, and your make and model is on our supported list (most BMW, Mercedes AMG, Audi, Land Rover, and Range Rover models from 2015+). We cannot retrofit heating to a vehicle that wasn't originally heated. If you're unsure whether your wheel is heated, check your spec sheet or contact us before ordering.

An optional digital readout integrated into the wheel that shows shift points, gear position, and other driving data. From £149, available on most Build Your Own configurations. Reads data from your vehicle via OBDII. Selectable on the configurator where supported. For build specific questions, contact us.

We aim for the closest possible match within our standard colour range. Exact colour matches from photos or screen-rendered swatches aren't always achievable, since lighting, camera processing, screen calibration, and the difference between digital images and physical leather and thread all affect how colour appears. If colour fidelity is critical to your build (matching an interior shade, for example), contact us before ordering with physical samples or a clear reference and we'll advise on the closest available option. Slight differences in shade should be expected.

Yes. Manual transmissions and non-paddle wheels are fully supported. The configurator handles paddle and no-paddle selection where the option exists, and we'll build accordingly. If your specific setup isn't shown (for example, a vehicle that came with paddles but you'd prefer none, or vice versa), contact us with your vehicle details and we'll confirm what's possible.

No. PBAW is an ecommerce business. Wheels ship to your door ready to fit. We don't install wheels ourselves and we don't maintain a list of recommended installers. Installation should be carried out by a qualified auto specialist familiar with airbag-equipped vehicles. We recommend sourcing a fitter with experience in aftermarket modifications and steering wheel work specifically. This kind of swap is more involved than a standard service item. Installation typically takes 1 to 2 hours. For step-by-step guidance, see our installation guides. For questions specific to your build, contact us.

Accessories typically ship within a few working days, with timings shown on each product page. Each accessory listing names the chassis codes it fits. Check this before ordering, and if you're not sure, contact us with your vehicle details. Some accessories are designed to be installed at home; others need a qualified fitter (interior trim, electrical modules, anything involving bodywork or wiring). Each listing flags the level of work required. The same 14-day return window applies to in-stock accessories as to in-stock wheels.

Our opening hours are (UK time): sales and online orders are available 24/7, so you can place an order at any time. Enquiries and customer service run Monday to Friday, 9am to 5pm. Technical support and troubleshooting run Monday to Friday 9am to 5pm, plus Saturday 9am to 12pm.

You can always reach us by emailing sales@premiumbespokeautoworks.com, calling +44 121 630 3703, or messaging us on WhatsApp at +44 7414 099742. We aim to respond within 24 hours on business days.

Lead times depend on what you're ordering. Build Your Own and Customer Build wheels take 10 to 25 working days from payment. In Stock items ship in 1 to 3 working days. Once built, UK delivery is tracked next day; Europe takes 3 to 5 working days; rest of world 5 to 10. See How It Works for the full breakdown.

It depends on what you ordered. For Build Your Own, the clock starts when your order is paid for, not when you send us your spec. After you send a spec we email a design proof, a visual of your exact wheel with the final price, usually within a few hours. Once you approve it and pay, the 10 to 25 working day build begins.

For a Customer Build, the lead time starts when we confirm your order in writing. After checkout we will be in touch within one working day to confirm it, and the build clock starts at that point.

If we do not hear back from you, your order goes on Production Hold and we will send reminders before cancelling per our Failure to Take Delivery and Abandonment policy. In Stock wheels ship within 1 to 3 working days from order, with no spec confirmation needed.

Yes. We ship worldwide from the UK. Once your wheel is built, typical delivery times are 3 to 5 working days to the USA and Europe and 5 to 10 working days to the rest of the world. Build Your Own wheels going to the USA include delivery and import duty in the price, so there is nothing to pay on arrival. For all other international orders, shipping is calculated at checkout and any import duties, customs charges and local taxes are the customer's responsibility and are not included in the order total. Before ordering, please check that the product is eligible for import in your country.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your delivery. If you have not received this, please check your spam folder or contact us.

If your wheel is ready and you can't take delivery immediately, contact us and we'll work with you on a reasonable timeline. Custom wheels left without contact for 6 months from the ready-for-dispatch notification are considered abandoned per our Failure to Take Delivery and Abandonment policy. Deposits in such cases are forfeited and the wheel may be repurposed. See our Terms of Service for full details.

In Stock items can be returned within 14 days of delivery, provided they're unused, undamaged, and in their original packaging. The customer is responsible for return shipping. Custom steering wheels (Build Your Own and Customer Builds) are built to order and cannot be returned or cancelled once production has started. If your wheel arrives damaged or doesn't match the confirmed spec, contact us within 7 days of delivery and we'll resolve it.

It depends on what you ordered. Build Your Own and Customer Build wheels can be cancelled before production starts. For Build Your Own you see a design proof, a visual of your exact wheel, before you pay anything, so there is nothing to cancel until you have approved it. For a Customer Build we confirm the order with you in writing before production, which gives you a window to make changes or cancel without charge. Once production has started, custom wheels cannot be cancelled or refunded. In Stock items can be cancelled any time before dispatch. If you need to cancel, email sales@premiumbespokeautoworks.com as soon as possible with your order number.

Contact us within 7 days of delivery with photos showing the damage or the mismatch, plus your order number. Email sales@premiumbespokeautoworks.com or use the contact form. We resolve damaged or wrong-spec deliveries directly: repair, replacement, or refund depending on the case. Holding onto the original packaging until we've responded helps if the wheel needs to be returned to us.

12 months on all custom steering wheels (Build Your Own and Customer Builds), from the date of delivery. Every wheel is tested before dispatch. The warranty is voided only if the wheel is modified by the customer or a third party after delivery. If you experience a fault, contact us with photos and a description and we'll arrange next steps.

We accept all major credit and debit cards, Apple Pay, Google Pay and Klarna. All payments are processed securely.

You can reach our team by emailing sales@premiumbespokeautoworks.com, calling +44 121 630 3703, messaging us on WhatsApp at +44 7414 099742, or using the Contact page on our website. We aim to respond within 24 hours on business days.