We provide a full money back guarantee (excluding shipping, handling, return fees and taxes) on non-customised items if they are returned within 14 days of delivery. All returns must be sent back in the original packaging and condition, undamaged. If items are not returned in this condition they will be rejected. The cost to return the item/s is the purchasers responsibility. Any and all delivery charges associated with your order are non refundable. To return you order you must contact us at email@example.com. Any products returned without contacting us first will be rejected.
It is the purchasers responsibility to check that all details are correct on the sales quote and invoice such as delivery address and items requested. Any mistakes will not be liable by Premium Bespoke AutoWorks or PB Forged Wheels. PB Forged Wheels require a 60% PRODUCTION DEPOSIT to begin an order for custom made wheels. By paying the PRODUCTION DEPOSIT the customer gives PB Forged Wheels their approval to manufacture a wheelset to the specifications outlined in their sales quote. The Customer understands the PRODUCTION DEPOSIT is also NON-REFUNDABLE and ALL SALES ARE FINAL. By paying the deposit, the Customer agrees NOT to initiate credit card disputes or cancel payment(s) for any reason.
PB Forged wheels & all steering wheels are customised and built for your order only and therefore all PB Forged wheels & steering wheel orders are exempt from cancellation and are non-refundable. In the case that an order is placed and Premium Bespoke AutoWorks are unable to fulfil the order due wheel core availability a refund will be processed back to the customer. Full refunds will not be offered in the event of a faulty part/s. In the instance of a fault with one or more parts of your bespoke steering wheel a replacement for the part/ parts in question will be issued before any refund (of the cost of faulty part only) is offered. If you have purchased installation with your bespoke steering wheel or set of PB Forged wheels and decide not to proceed with the service, no credit or return for any perceived installation cost is applicable.
We recommend qualified individuals and/ or businesses install all parts or accessories purchased. Due to nature of our products, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If we or our approved partners have not carried out the initial installation no warranty on parts and/ or labour is available. We cannot be held liable for any problems, damage and/ or issues you may encounter during and after installation. However, if you do experience any installation issues please refer to the aftercare material that accompanies your purchase. Failing that please contact us so we can diagnose the problem and offer a solution (from troubleshooting to booking your vehicle in at our facility for installation). If the product is faulty or defective we will exchange the item or issue a replacement upon proof of defective parts. If insufficient evidence is supplied Premium Bespoke AutoWorks will test any/ all returned parts to ascertain any perceived faults. This does not include where you or your chosen installer has refused to do any minor modification that may be required for fitment. If the item has been damaged or altered from the original condition the item is no longer applicable for a return.